Working Together to Nourish the Nation

Collecting TEFAP Household Information during COVID-19

  • Thursday, April 02, 2020 8:34 AM
    Reply # 8874113 on 8872275


    I'm Emily and I'm the President of a company called Link2Feed ( that provides software solutions for commodity program providers.

    Some of our partners are doing client enrollments by phone (then scheduling appointment or deliveries through our software) or online (via website forms) or through an app one of our food bank partners created.

    If there is any way we can help you/your community through our existing software or new functionality feel free to email me at any time

    We already work with the Capital Area Food Bank in DC.

  • Wednesday, April 01, 2020 1:29 PM
    Reply # 8872437 on 8872275
    Deleted user

    Colorado has set up a text platform for drive-through distributions. The agency places a flyer on the windshield of cars waiting in line. The flyers provide instructions to text a code, the color and make of the vehicle, and the number of people in the household. This information is provided to the agency so they can prepare the food package by family size and they know which vehicle the package belongs to. The TEFAP client receives a link to complete the required TEFAP information on their phone. When the client submits their information, they receive a screen showing they completed the form which the driver can show to the agency. The State is provided immediate access to the TEFAP data and the agency has a count of households served.

    Please note: clients self-declare their eligibility in Colorado.

    We used to set up the texting platform. They have done a  wonderful job onboarding the agencies interested in this process.

    We were able to set up this purchase through the State emergency purchase option. We are using the Families First Coronavirus Response Act funds to pay on behalf of our food banks and their partner agencies. Because this is an expense on behalf of an RA, there is not a match requirement for these funds.

    I am happy to answer questions or provide additional information. I can be reached at

  • Wednesday, April 01, 2020 12:30 PM
    Message # 8872275

    Have any states come up with creative solutions to collecting the required household information for TEFAP, while reducing the interaction between pantry staff and clients? For safety reasons, pantry staff are trying to minimize their interaction with clients, but we still need to collect the required household information. Has anyone found a solution to this?

    Thank you!

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